Privacy Policy

1. Information We Collect

When you register for and use the 333k platform, we collect several categories of personal information. The specific data we gather depends on how you interact with our services, which payment methods you use, and whether you contact our support team. The main categories of information we collect include:

• Account registration data: full name, username, date of birth, email address, and mobile number provided at sign-up.
• Identity verification documents: government-issued ID or passport details collected during KYC verification, as required for responsible gaming compliance.
• Financial transaction data: deposit and withdrawal records associated with payment methods including bKash, Nagad, Rocket, Upay, and bank transfers via Dutch-Bangla Bank or City Bank.
• Usage and device data: IP address, browser type, operating system, device model, session duration, pages visited, games played, and in-app navigation behaviour.
• Communications data: messages, emails, or chat records exchanged with our customer support team, including complaint details and resolution history.

2. How We Use Your Information

333k uses the information we collect for purposes that are directly tied to operating, improving, and securing our platform. We do not sell your data to third parties, and we never use your personal information for purposes beyond what is described in this policy. Our primary uses of your personal information include:

• Account creation and management: registering your account, verifying your identity, and enabling access to all 333k games and features.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels in Bangladesh.
• Platform security and fraud prevention: monitoring account activity for suspicious behaviour, protecting against unauthorized access, and maintaining fair play standards across all cricket betting, slots, and live casino games.
• Customer support: responding to enquiries, resolving account issues, and maintaining records of your communication history with our support team.
• Legal and regulatory compliance: fulfilling obligations under applicable laws, including anti-money laundering (AML) requirements and responsible gaming measures, such as the 21+ age restriction enforced on this platform.

3. Data Sharing and Disclosure

333k does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in limited circumstances and always with appropriate safeguards in place. Any sharing of personal data is conducted on a need-to-know basis and is subject to strict confidentiality obligations.

We may disclose your information in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments, verifying identities, or providing technical infrastructure — all of whom are contractually bound to protect your data.
• Legal obligations: when required to do so by law, court order, or the request of a competent regulatory authority in Bangladesh or any relevant jurisdiction.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

4. Cookies and Tracking Technologies

333k uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period.

Most modern browsers allow you to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 333k platform, including your ability to stay logged in or access certain game features. By continuing to use our platform, you consent to our use of cookies as described in this policy.

5. Data Retention

We retain your personal information for as long as your account is active, or as long as is necessary to provide you with our services. In certain cases, we may retain data beyond account closure to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. This applies in particular to financial transaction records, which may need to be retained for a period required by applicable law.

When your personal data is no longer required for the purposes described above, we will securely delete or anonymize it in line with industry best practices. If you wish to request early deletion of your data, please refer to the Your Rights section of this policy and contact our support team.

6. Security of Your Data

333k takes data security seriously. We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers, ensuring that sensitive information such as login credentials and payment details is transmitted securely.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is one hundred percent secure. We therefore cannot guarantee absolute security, but we are committed to addressing any breach promptly and transparently, and to notifying affected users in accordance with applicable requirements.

7. Your Rights Regarding Your Personal Data

As a user of the 333k platform, you have meaningful rights over the personal information we hold about you. We respect these rights and have put in place a clear process for you to exercise them. Your rights include:

• Right to access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to rectification: if you believe any of your personal data is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal compliance reasons, as described in the Data Retention section above.
• Right to restriction: you may ask us to restrict processing of your data in certain circumstances, for example if you contest its accuracy while we review it.
• Right to withdraw consent: where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team using the email address found at the bottom of this page. We will respond to all verified requests within a reasonable timeframe, consistent with applicable requirements.

8. Third-Party Services and Game Providers

The 333k platform integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt. These providers may independently collect technical data such as game session information for the purposes of game integrity monitoring and fair play certification. Their data practices are governed by their own privacy policies, and 333k is not responsible for how these third-party providers handle data.

Additionally, our payment processing integrations with bKash, Nagad, and Rocket operate under their respective terms and privacy policies. We encourage you to review the privacy documentation of any third-party service you engage with through the 333k platform.

9. Minors and Age Restriction

333k is strictly an adults-only platform. All users must be 21 years of age or older to register and use any of our services, including cricket betting, slots, live casino games, and crash games. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user account has been created by someone below this minimum age, we will immediately suspend the account, cancel any pending transactions, and delete the associated personal data in accordance with this policy. If you have reason to believe that a minor is using the 333k platform, please notify us immediately at our support email address.

10. Changes to This Privacy Policy

333k reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable law, or improvements to our data handling practices. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users through their registered email address or via a prominent notice on the platform.

Your continued use of the 333k platform following the posting of any changes to this policy constitutes your acceptance of those changes. We therefore encourage you to review this page periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 333k handles your personal data, we welcome you to reach out to our support team. We are committed to addressing your enquiries in a timely and transparent manner.

You can contact our team by email at [email protected]. Our support staff are available to assist you and will respond to privacy-related queries as promptly as possible, in accordance with Bangladesh Standard Time (BST, UTC+6).